How to Reduce Patient Referral Leakage?

The importance of attracting new patients by using referrals is not new, but the reduced margins for hospitals have put the issue of patient leakage on radar. How can hospitals and physicians reduce patient referral leakage? Let’s find out.

Have Online Appointment Scheduling

Healthcare providers with digital presence have a higher chances of retaining patients as it makes room to connect no matter where and when the patients want. With online appointment scheduling, patients can easly set up their appointments.

Improve Patient Engagement

By sharing useful and relevant information with your patients  and continuously delivering personalized messages to them can improve patient engagement to a great extent.

Establish Channels of Communication

To ensure a seamless and positive care experience establishing clear channels of communication between patients, physicians, and hospital operations is essential. This ensures a good flow of network communication.

Maintain Quality Care

If a patient believes that any other healthcare system is providing better care for their condition, they are likely to switch. Hence, providing quality care and employing expert physicians is essential if one needs to stop referral leakage.

Collaborate

By ensuring your collaboration with all the qualified specialists within your network, reducing referral leakage can be achieved to a great extent. It will help you stay updated with new treatment options being introduced and ensure that the team at your healthcare center can provide those treatments.

Use a Data-Based Approach

It is better to make decisions from facts and data than from drawing assumptions. Adopting a data-driven approach can help you identify the source of leakage and ensure your patient referral program is efficient.

Final Words

Use the above-mentioned methods to reduce patient referral leakage. You can also collaborate with professionals like Central Health Solutions for patient referral management.  We connect providers, automate referral workflows, and secure appointment schedules to reduce any patient leakage.